Before you contact us with a query, please read through our most common questions. We are a tiny team, and the less time spent on dealing with queries, the more time we have to make Valley Fest epic!
Q. Help! My ticket hasn't arrived yet.
A: Tickets are sent from donotreply@seetickets.com and can end up in spam folders, so please do check there. You can log in on See Tickets - Customer Service with your order reference and details to re-send your confirmation email and e-tickets.
Q. Help! I have lost my confirmation email with my ticket details.
A. Please head to the 'Forgotten your details?'' section and enter the email address you used to purchase the tickets - See Tickets - Customer Service.
Q. Help, I can't access my email account where my ticket was sent.
A. You can log in to See Tickets - Customer Service and amend your email address.
Q. Do toddlers and babies need tickets?
A. Yes, everyone on site needs a ticket. This ensures we know how many people will be onsite, as everyone, regardless of age, counts towards our festival's capacity.
Q. Can under 18s come on their own?
A. No, however, adults can buy up to two teen tickets.
Q. Do all weekend tickets include camping?
A. Yes, our weekend tickets include camping. Camping is free, so you are not paying extra for it. If you want to leave the site at any time, you can. Entry gates open at 9 AM and close at 9 PM. But exit gates remain open so you can leave whenever you like.
Q. Can we hire accommodation onsite?
A. Yes, please see our accommodation page for details of beautiful tented structures which you can rent for the weekend.
Q. Will there be food and drink to buy?
A. Yes, we have some fantastic stallholders serving up their dishes and a bar.
Q. How do I find out directions / Where is the festival?
A. Festival Address: Denny Lane, Chew Magna, Bristol, BS40 8SZ
Map: https://goo.gl/maps/gNveb
Q. I'm a coeliac; will there be gluten-free food options?
A. Yes, the majority of our stallholders are offering gluten-free options. However, it would be best to double-check with them to ensure there will be no risk of gluten contamination.
Q. Can we bring our dog?
A. We have a no dogs (or any other animals) policy, sorry.
Q. Can we have fires in the campsites?
A. Sorry no, you cannot have your own fires or BBQs in the campsites, or anywhere on site. You can bring a camping stove so that you can make that all-important morning cuppa.
Q. Can I go back to the carpark to get more stuff after I have entered?
A. Yes.
Q. Can campervans and tents camp together?
A. Those with a campervan pass are able to pitch one tent with each campervan pitch.
Q. Are there showers available onsite?
A. Yes, there are showers available in the campervan field and camping fields.
Q. Do you have a limit on tent size?
A. No.
Q. Do you have an electric hook-up?
A. Sorry no, we don't.
Q. Do you have any Grey-Water disposal facilities?
A. You can pour it into the ground - please bring along an environmentally-sound washing-up liquid so as to limit the impact you have on biodiversity.
Q. Do you have facilities for emptying chemical toilets on site?
A: Yes, there will be a large container near the toilet block in the campervan field.
Q. What is your plastic policy?
A. We run a zero-disposable-plastic site. Therefore, please bring a water bottle with you. However, we will be selling Valley Fest drinking cups and mugs onsite.
Q. Can I bring my own alcohol?
A. Yes, you can bring an amount suitable for personal use to enjoy at your campsite but not to bring into the main arena. This will be allowed on your first entry. If you already have a wristband, afraid you won't be able to bring more alcohol in.